Shipping & Returns

Shipping

Delivery Pricing

299 dollars for the first piece in your order, plus 149 dollars for each additional piece, anywhere in the continental United States.

Alaska, Hawaii and Puerto Rico are quoted separately. Email info@kova-atelier.com with the piece and your address and we will send you a quote.

What Delivery Covers

Threshold delivery. The piece is brought to your entrance, inside the doorway of a house or the lobby of a building.

White glove is available for an additional charge.

In Stock Pieces

Ready now, shipping from our warehouse in Greensboro, North Carolina.

Most orders leave within a few business days. You get tracking as soon as the piece is on its way, and the delivery team calls to schedule a window before they come.

Made to Order Pieces

Made for you in Europe, then shipped to our warehouse and out to you.

Estimated production time is 10 to 12 weeks. We confirm your delivery window in writing once the piece leaves the workshop.

You will hear from us five times along the way without having to ask: when the order is confirmed, when it enters production, when it leaves the factory, when it arrives in Greensboro, and when delivery is scheduled.

When It Arrives

Check It Before the Delivery Team Leaves

This is the most important thing on this page, so it goes first.

Look the piece over before you sign. Open the packaging if you can. If anything looks wrong, however small, write it on the delivery receipt before you sign it.

That note is what protects you. A signed receipt with no damage noted is treated as proof the piece arrived in good condition.

If you are not sure whether something counts, write it anyway. There is no downside to noting it.

If Something Is Wrong

Send photographs to info@kova-atelier.com within 14 days of delivery and we will repair, replace or refund it. At no cost to you.

Keep the packaging until the matter is closed. We may need it.

After 14 days we cannot tell our damage from the world's, and neither can you.

Concealed Damage

Sometimes a piece looks fine at the door and the problem only shows once it is unpacked and in the room.

Tell us as soon as you find it. Same day is best. Keep everything: the piece, the packaging and the delivery receipt, and photograph the packaging too, not just the piece.

The sooner you tell us the more we can do.

Returns

In Stock Pieces

14 days from delivery.

A 10 percent restocking fee applies, and you pay return freight. The piece comes back in its original packaging, in the condition it arrived in.

If It Does Not Fit

Measure your space, your doorways, your stairwell and your elevator before you order. Every product page lists full dimensions, and we will help you check if you ask.

If a piece is returned because it does not fit, the refund is issued as store credit, minus the restocking fee and the original delivery charge.

Made to Order Pieces

You can change or cancel free of charge within 48 hours of ordering. Email info@kova-atelier.com and we will make the change before anything is cut.

After 48 hours the piece cannot be changed, cancelled or returned, and the 50 percent deposit is not refundable. At that point the hide or the cloth has been cut for your piece and cannot go back on the shelf.

The only exception is a manufacturing defect, which is covered under the warranty regardless of when you find it.

Bespoke Commissions

A bespoke commission is a piece built to your own specification: dimensions, materials or a configuration that is not part of our published range.

Bespoke commissions are final. No returns, no exchanges, no cancellations once the order is placed.

A bespoke piece cannot be resold to anyone else, because it was built to fit one room and one set of requirements. There is no restocking it.

Bespoke work is quoted individually, requires payment in full before production begins, and the terms are confirmed in writing with you before we start. The lifetime frame warranty and the two year leather warranty apply exactly as they do to every other Kova piece.

What Is Never Returnable

Pieces damaged after delivery. Pieces treated with cleaning products we did not recommend. Pieces without their original packaging. Sale items.

How a Refund Is Issued

To the original form of payment, once the piece is back in our warehouse and inspected. Allow up to two weeks from the day it arrives.

If you paid through Klarna, Affirm or Afterpay, we refund them and they settle with you on the terms of your plan.

Production Timing

Estimated production time on a Made to Order piece is 10 to 12 weeks.

That estimate carries a grace period of up to three additional weeks for circumstances outside our control. A storm that keeps a vessel in port, a port closure, a customs hold, a carrier disruption. None of these are things we or the workshop can move, and none of them change the care that goes into the piece.

If your piece is going to run past that grace period, we will tell you before the date passes, not after.

You get a new date and a straight choice: keep the order, or cancel it and get a full refund including the deposit, with no fee and no questions.

We would rather tell you early and give you the option than let the date slide quietly.

Questions

info@kova-atelier.com

A person will answer, usually within one business day.